Return & Exchanges

Returns & Exchanges

Kamals offers a 30-Day In-Home Trial on every rug we sell, except for customized rugs, products sold through our Clearance Outlet and rug pads that have been opened. If you are unhappy with your purchase for any reason, you may return it - no questions asked.

Please note: processing & handling fees are non-refundable and you are responsible for payment of the return shipping charges. Please send an email to or call 319-363-7333

to inform us of what you want to return. After we determine what you want to return we will provide you with a Return Authorization Number(RA#). You will then need to arrange for return shipping to our warehouse from the insured carrier of your choice. Notes on returns

Do not fold, staple or tape any surfaces of the item or rug The returned item must be in new condition. If it is soiled or damaged, it will be refused. No returns will be accepted without a Return Authorization Number (RA#). Returns that are received without an RA# or are shipped to the wrong address will incur additional freight costs and a 20% service fee. No returns will be accepted after the 30-day trial period has expired. Clearance Outlet, personalized, custom-made and sample items are not returnable unless there is damage or a defect. In that case, we will gladly provide you a replacement if an identical product is currently available, or we will refund your purchase price. Rug pads that have been opened may not be returned for credit.